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Dispute Resolution

Dispute Resolution

We do everything we can to satisfy our clients. But if you have a complaint we will do our best to resolve it via our internal dispute resolution process.

Complaints can be made by contacting our Complaints Contact Person, Tanya Clyde. Contact can be made by:

  • Email: [email protected]
  • In Person: 8/61 Flynn Street Wembley WA 6014
  • By Written Letter: 8/61 Flynn Street Wembley WA 6014
  • Phone: 08 9284 1242
  • Fax: 08 9284 1442

Please be sure to explain your complaint in clear detail either verbally or in writing. We will endeavour to deal with your complaint as quickly as possible.

Our External Dispute Resolution Scheme

Maxon Finance Pty Ltd is a member of an independent external dispute resolution scheme, the Credit & Investments Ombudsman (CIO). If at any time, you feel your complaint remains unresolved or you wish CIO to further investigate your complaint, you can contact CIO as detailed below:

CREDIT & INVESTMENTS OMBUDSMAN

This is a free service giving you an unbiased method of complaint resolution.

Please email us if you would like more details on our dispute resolution procedures.

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